How To Buy: Your Guide To Shopping On Trans-First
Trans-First is a community-focused marketplace where you can shop directly from independent trans, non-binary, gender-expansive creators, and dedicated allies. Every purchase supports independent creators, small businesses, and a stronger community economy.
How Checkout Works In 3 Simple Steps
• One Unified Cart
Browse the marketplace and add any physical items, digital templates, or professional services to your cart. You can add items from multiple different shops into a single cart and check out all at once.
• Secure Stripe Checkout
Payments are securely processed by Stripe using industry-standard encryption and security measures. You can pay using major credit cards, debit cards, Apple Pay, or Google Pay. Trans-First never stores your full payment details.
• The Giving Loop Surcharge (1%)
A transparent 1% surcharge is added to every transaction to help fund the Giving Loop. Contributions are collected automatically and held until they are distributed to participating organisations that support the trans community. As the programme grows, we’ll publish details of our partner organisations, distributions, and community impact.
Delivery & Fulfillment
Multi-Vendor Shipping & Fulfillment
If your order contains physical items from different independent shops, those items will ship separately. Each seller is responsible for uploading tracking information, which will appear in your account dashboard when available.
Instant Digital Downloads
If you purchase a digital product, such as a downloadable resource, template, or guide, your download will become available immediately after successful payment. You can access your purchases at any time through your account dashboard, and download instructions may also be sent to your registered email address.
Frequently Asked Buyer Questions
Can I change my shipping address after ordering?
Please contact the individual shop owner immediately through their storefront page if you notice an error in your address. If the item has not shipped yet, they can manually update the shipping label for you.
How do I track my order?
Log in to Trans-First and navigate to My Account > Orders. Click on your recent order to view live tracking links and updates provided by the sellers.
What is your return policy?
Because Trans-First is a marketplace made up of independent sellers, return and refund policies may vary depending on the type of product or service you purchase. Please review the individual seller’s policies before placing your order.
- Physical Goods (Binders, Apparel, Kits): Many sellers accept returns or exchanges for eligible items, although some products may be excluded for hygiene, safety, or customisation reasons.
- Digital Resources: Because digital downloads can be accessed immediately after purchase, they are generally non-refundable unless required by law.
- Services: Refund and cancellation policies for consultations or appointments are set by the individual seller and should be reviewed before booking.
How do returns ship securely?
To request a return, please follow the seller’s return instructions or contact them through their shop page. Where applicable, the seller will provide return instructions and the appropriate return address. Unless otherwise stated by the seller, buyers are responsible for return shipping costs.
Are My Payments and Personal Information Secure?
Yes. Your payments and personal information are protected through secure payment processing, encryption, and responsible data practices. Trans-First does not store your full payment details on our servers, and we are committed to building a marketplace where customers and creators can interact with confidence.
Still Need Help?
If you have a question about a specific product, please message the seller directly through their store page. For account, payment, or platform troubleshooting, reach out to our team at hello@trans-first.com and we will get back to you within 48 hours.