Platform FAQ & Operations
Find answers about creating your storefront, managing transactions, protecting customer privacy, and building your independent business on the Trans-First marketplace.
FOR FOUNDERS & CREATORS
Who can sell on Trans-First?
Trans-First is designed for trans, non-binary, and gender-expansive creators, specialists, and independent businesses looking to build digital or physical ventures within a supportive marketplace.
What kinds of services and goods are supported?
Our multi-vendor marketplace supports three primary categories: 1-on-1 professional consulting (such as vocal training, legal navigation support, and peer services), digital resources (including templates, guides, and digital media), and physical products (such as apparel, binders, and wellness tools).
How do fees work during and after the 90-day pilot window?
After the pilot window, Trans-First moves to a transparent revenue-sharing model: creators retain 90% of revenue from digital products and services, and 85% from physical product sales, with no monthly subscriptions or hidden listing fees.
What payment processor do you use, and when do I get paid?
We use Stripe Connect to securely process payments. To clear our onboarding verification queue and launch your store publicly, you must link a valid banking profile through your dashboard. Your earnings are calculated automatically at checkout and paid through your connected Stripe account.
What is the Safe-For-Work (SFW) content policy?
To protect our mainstream financial infrastructure, keep transaction costs low, and maintain an inclusive community environment, Trans-First is strictly safe-for-work. Banners, product imagery, and descriptions are automatically screened by an integrated safety firewall before publication. Listings containing adult, intimate, or suggestive materials are instantly flagged, removed, and can result in account suspension.
What are the discrete packaging and fulfillment requirements?
We value identity-affirming security above all else. For the absolute safety, comfort, and privacy of the end consumer, all physical merchants must ship items in neutral, unbranded exterior packaging using privacy-first return labels that do not disclose our platform name or the contents inside.
FOR BUYERS & SUPPORTERS
How does transaction privacy and billing security function?
Enjoy a clean, secure checkout using standard credit cards, Apple Pay, or Google Pay. All customer transactions are protected by secure payment processing, fraud prevention measures, centralized dispute resolution support, and strict data privacy protocols.
What is the “1% Community Support Contribution” at checkout?
Every transaction on our marketplace powers community support. A transparent 1% social equity surcharge is added directly to order subtotals, paid entirely by the consumer. Managed by Trans-First OÜ, 100% of these accrued fees are isolated into a zero-profit, non-operational ledger. At the end of each quarter, funds are split evenly and deployed directly to Trans Legal Defense Funds (50% allocation) and Emergency Mutual Aid & Housing initiatives for vulnerable youth (50% allocation) alongside public ledger statements.
Will I be charged local tax or VAT on digital guides and consulting?
Taxation depends entirely on your legal jurisdiction and location. The platform’s underlying infrastructure automatically computes applicable local taxes or European VAT dynamically during the checkout process.